Refund & Cancellation Policy

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Refund & Cancellation Policy

At ANZORO, we aim to provide a smooth shopping experience. Please read this policy before placing your order.

1. Order Cancellation

Customers may request cancellation before their order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible.

2. Refund Eligibility

A refund or replacement may be considered in cases such as:

  • Product received in damaged condition
  • Wrong product received
  • Product materially different from the product ordered
  • Other verified product-related issues

3. Reporting an Issue

Customers should contact ANZORO as soon as possible after receiving the order and provide their order number along with clear photographs or videos showing the issue.

4. Unboxing Evidence

For damaged, incorrect or missing-item claims, ANZORO may request clear package photographs, product photographs or an unboxing video for verification.

5. Refund Processing

Once a refund is approved, it will be processed through the applicable payment method or payment channel. Processing time may vary depending on the payment provider.

6. Non-Eligible Situations

Refunds may not be applicable for damage caused by misuse, accidental damage, normal wear and tear, incorrect product handling or issues caused after delivery.

7. Cash on Delivery Orders

For Cash on Delivery orders, if a refund is approved, our support team will communicate the applicable refund process.

8. Contact Us

ANZORO
Website: https://anzoro.com
Email: anzoro.official@gmail.com
Phone / WhatsApp: +91 9900037821